Shipping policy

# Return & Refund Policy

Thank you for shopping at DDG Gift Shop.

The following terms are applicable to all orders placed through our website.

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## 1. Return Eligibility
Due to the nature of handmade scented candles, **we do not accept returns for change of mind, including dissatisfaction with scent, appearance, or personal preference**.

Returns are only accepted for **damaged or defective products** within **15 days** of the original delivery date.

To be eligible for a return or exchange:
- The product must be damaged, defective, or significantly different from what was described on our website.
- You must provide clear photos of the damage/defect, along with the order number.
- Custom/personalized orders are only eligible for returns if they arrive damaged or defective.

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## 2. Non-Returnable Items
The following items cannot be returned or exchanged for any reason other than confirmed damage or defect:
- Opened, burned, or partially used candles
- Custom engraved/personalized orders
- Gift cards
- Sale or clearance items
- Items damaged due to misuse, accidents, or improper handling after delivery

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## 3. Process for Damaged/Defective Items
If you receive a damaged or defective product, please contact our customer support at hello.ddgiftshop@zohomail.com within **7 days** of delivery with:
- Your order number
- Clear photos of the damaged item and its original packaging
- A brief description of the issue

Once your claim is approved, we will arrange a replacement or full refund at no extra cost to you.

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## 4. Refunds
If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within **5-7 business days**.

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Thank you for your understanding and support. If you have any questions about our return policy, please reach out to us anytime.